Get Started: How to Use ConnectCard
It only takes a few simple steps to get started.
1. Get Your Card
Port Authority's Downtown Service Center, many Giant Eagle
locations and other retail outlets are now selling ConnectCards
with weekly and monthly passes and stored cash value. Learn more about the
benefits of ConnectCard.
Visit one of these locations to get a card:
- Port Authority Service Center at 534 Smithfield Street,
Downtown Pittsburgh. Open weekdays from 8 a.m. to 5 p.m.
- Giant Eagle locations in the greater Allegheny County area. View our locations page for
- Numerous other independent retailers are joining the
ConnectCard family. View our
locations page for more information.
ConnecTix, non-reloadable paper
smart cards, are available with weekly passes or 10-trip passes
from any ConnectCard machine.
Half-fare ConnectCards and ConnectCards with annual passes are
available at the Downtown Service Center only.
2. Protect Your Balance
Call Port Authority Customer Service at 412-442-2000 (TTY
412-231-7007) to register your ConnectCard. This will enable you to
protect your balance or pass in the event your card is lost or
stolen. Learn more.
Please note that balance protection is not available for
3. Tap Your Card
Now you're ready to use your ConnectCard to pay for rides on the
bus, T or incline.
Instead of showing your pass to the vehicle operator or fare
collector, simply tap your ConnectCard on the orange target on the
farebox or validator. You'll hear a single beep indicating that
your card has been accepted, and the screen will display your pass
type and expiration date or your stored cash value balance.
4. Reload Your Card
When your pass is about to expire or you need more money on your
card, visit one of our ConnectCard locations to reload. Your
plastic ConnectCard can hold both a current pass and a
pending pass at the same time as well as a maximum of $200 in
stored cash value. ConnecTix are intended for temporary use and
cannot be reloaded.
You can reload your card at the Service Center, many
local retailers or at a ConnectCard machine. Check out
our map to see the latest ConnectCard service locations. We're
adding more all time!
Here's how to use a ConnectCard machine to reload passes:
How to add stored cash value to your ConnectCard:
5. Got Questions?
We've got answers. See our Frequently Asked Questions or contact Customer
Service at 412-442-2000 (TTY 412-231-7007) if you need more help