Get Started: How to Use ConnectCard
1. Get Your Card
Port Authority's Downtown Service Center, many Giant Eagle
locations and other retail outlets are now selling ConnectCards
with weekly and monthly passes and stored cash value. Learn more about the
benefits of ConnectCard.
Visit one of these locations to get a card:
- Port Authority Service Center at 534 Smithfield Street,
Downtown Pittsburgh. Open weekdays from 7:30 a.m. to 5 p.m.
- Giant Eagle locations in the greater Allegheny County area. View our locations page for
- Numerous other independent retailers are joining the
ConnectCard family. View our
locations page for more information.
ConnecTix, non-reloadable paper
smart cards, are available with single-trip tickets, weekly passes
or 10-trip passes from any ConnectCard machine.
Reduced-fare ConnectCards and ConnectCards with annual passes
are available at the Downtown Service Center only.
2. Protect Your Balance
Call Port Authority Customer Service at 412-442-2000 (TTY
412-231-7007) to register your ConnectCard or register online at
Create Online Account. This will enable you to protect your
balance or pass in the event your card is lost or stolen. Learn
Please note that balance protection is not available for
3. Tap Your Card
Now you're ready to use your ConnectCard to pay for rides on the
bus, T or incline.
Instead of showing your pass to the vehicle operator or fare
collector, simply tap your ConnectCard on the orange target on the
farebox or validator. You'll hear a single beep indicating that
your card has been accepted, and the screen will display your pass
type and expiration date or your stored cash value balance.
4. Reload Your Card
When your pass is about to expire or you need more money on your
card, use Port Authority's ConnectCard Online
Management system or visit one of our ConnectCard locations to
reload. You can reload your card at the Service Center, many local
retailers or at a ConnectCard machine. Check out our map to see
ConnectCard service locations. We're adding more all the time!
Your plastic ConnectCard can hold both a current pass
and a pending pass at the same time as well as a maximum of $200 in
stored cash value. ConnecTix are intended for temporary use and
cannot be reloaded.
Here's how to use a ConnectCard machine to reload passes:
How to add stored cash value to your ConnectCard:
5. Got Questions?
We've got answers. See our Frequently Asked Questions or contact Customer
Service at 412-442-2000 (TTY 412-231-7007) if you need more help